Balance scorecard for usps

EO19 March This EO directed Federal agencies to increase energy efficiency; measure, report, and reduce their greenhouse gas emissions from direct and indirect activities; conserve and protect water resources through efficiency, reuse, and stormwater management; eliminate waste, recycle, and prevent pollution; leverage agency acquisitions to foster markets for sustainable technologies and environmentally preferable materials, products, and services; design, construct, maintain, and operate high performance sustainable buildings in sustainable locations; strengthen the vitality and livability of the communities in which Federal facilities are located; and inform Federal employees about and involve them in the achievement of these goals. These Officers are accountable for agency conformance with the requirements of this order, including the preparation of targets for agency-wide greenhouse gas reductions, the submission of a Strategic Sustainability Performance Plan, and the monitoring of agency performance and progress in meeting the goals of the order. The Working Group addressed the feasibility questions raised in Section 13 in a series of meetings where members provided expertise and experience from their agencies' programs and procurement activities.

Balance scorecard for usps

The VOE placed the emphasis on providing safety and security in the workplace and improving employee relations. Employee satisfaction was measured by employee surveys which were conducted annually but could be traced on a monthly basis by each unit.

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The USPS realized that it must improve employee satisfaction in order to improve its internal processes. This was accomplished by providing training and growing their employees professionally.

The VOB was separated into two areas which were represented by a measurement in productivity and another in revenue generation. These areas were good indicators of whether internal processes were improving which would have been a direct result of improved employee satisfaction.

The VOC focused on providing timely and reliable delivery. Need essay sample on Using the Balanced Scorecard at the The USPS strategy was alignment of the three strategies which would lead to the voices of the customer and the employee dictating what the voice of the business would be.

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By achieving customer satisfaction, they could expect the desired financial outcome which in the case of the USPS is to provide sufficient revenue to support their mission of universal delivery service.

In response to question two of the key issues for discussion, the USPS could increase its customer satisfaction by reviewing its customer satisfaction at individual Post Offices. I often dread going to the post office as my experience has been one of long lines and poor customer service.

As with any other measurement, one should ask the following questions: What is the nature of the business? What do the customers need and want? How do you we get employees committed to the vision? How do you get the organization committed to the employees? These questions are addressed at the organizational level but I do not believe they are addressed at the local office level.

It would be beneficial to obtain the answers to these questions and then create a local customer satisfaction survey. Based on these results, you can possibly come up with new processes that would reduce the queue time and improve customer service.

You could set up a system that would gauge customer service by whether or not the customer is greeted within a set amount of time when entering the facility.

Balanced Scorecard USPS - Free download as PDF File .pdf), Text File .txt) or read online for free. Introducing all elements of the Supply Chain reference model: Standard processes, metrics and best practices This presentation is the exclusive property of the Supply Chain Council. Our People The Right People. Calev Systems (CS) has the right people, the right technology, and the right processes to offer creative solutions for project challenges from concept to delivery.

You could also encourage eye contact and a positive attitude by making employees greet customers with a smile. This personalization will go a long way in improving customer satisfaction. Lastly we will discuss the advantages and disadvantages of the balanced scorecard BSC approach.

Balance scorecard for usps

The balanced scorecard approach was developed in order to aide organizations in measuring performance and strategies that are not normally measured in the traditional way that financial assets are measured.

A great advantage of the BSC is the ability to measure not only the financial but also the non-financial measures. It also ensures that the short, medium and long-term views are managed in a perpetual and cohesive manner. It also aligns the top level strategies with those of middle management ensuring that they are clearly connected and appropriately focused.

Some disadvantages include the fact that the BSC is not a quick fix and requires a considerable amount of time and effort as well as financial investment to develop it.

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Balanced scorecard background and key performance measures.Not only does our Visa ScoreCard come with great benefits like Travel Advantage, but you can even earn free airline tickets, car rentals and more for your next trip. Points are earned automatically every time you shop and you can redeem them anytime at timberdesignmag.com more about the benefits of a Merchants Bank Credit Card below.

Balance scorecard for usps

Our People The Right People. Calev Systems (CS) has the right people, the right technology, and the right processes to offer creative solutions for project challenges from concept to delivery.

United States Postal Service. (). Retrieved February 8, from Balance Scorecard and its metrics The Balanced Scorecard is a framework that helps organizations translate strategy into operational objectives that drive both behavior and .

Advanced options. Topic Area. Note: March 19, - EO has been revoked with the publication of the new EO, "Planning for Federal Sustainability in the Next Decade."See the new EO Program Area for the most current policy and guidance on federal sustainability.

Introducing all elements of the Supply Chain reference model: Standard processes, metrics and best practices This presentation is the exclusive property of the Supply Chain Council.

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