Alex King Assignment Principles of communication in adult social care settings Assignment Principles of communication in adult social care settings Assignment overview In this assignment, you will complete tasks to demonstrate your knowledge of the importance of effective communication in adult social care settings, and ways to overcome barriers to meet individual needs, wishes and preferences in communication. You will also address the principles and practices relating to confidentiality.
Abbie Liffen Unit Principles of communication in adult social care settings Outcome 1 Understand why effective communication is important in adult social care settings 1.
It is a basic requirement of my job role to communicate with individuals, their families and other members of staff on a daily basis. Communicating with other staff members ensures effective team working and continuity of care.
It also ensures any health and safety issues are recognised and reported. After completing a visit, all care workers write a detailed entry of what tasks they have performed during the visit and any information that may need to be monitored.
There is also a communication sheet in all service users files that care workers, family members and any outside professionals can write on with any necessary information. There are also bowel charts to monitor bowel movements so that it is easily noticeable if a client becomes constipated.
Communication can define the difference between good and poor service within an adult social care setting. Good communication with service users means that they can gain trust with the provider and care workers therefore they can encourage independence and ease when communicating their needs for Unit 301principles of communication in adult once a good relationship has been built they will know clients preferences, whether they like a strip wash, baths or showers etc.
Good communication amongst staff encourages a better working relationship and ensures all tasks are completed to a high standard and ensures that all problems are picked up and sorted quickly.
Good communication amongst staff and service users ensures that service users receive a high quality service. Bad communication can lead to a poor service for example, if the office do not inform care workers of rota changes, this could lead to missed visits and clients having 2 care workers when only one is required.
Outcome 2 Understand how to meet the communication and language needs, wishes and preferences of an individual. You can establish communication and language needs either from the social worker or from the initial assessment. There is a client details form where we ask if they have a religion, whether they are practicing and also what their nationality is.
There is also an ADL form where we ask if there are any language barriers e. There is also a section on our ADL form where we find out if there are any speech problems, if so do they need a SALT referral, also if there are any hearing barriers and if there are any aids in place.
Good eye to eye contact and facial expressions are important to help you communicate; this enhances emotions and feelings making it more personal. Eye to eye contact may also leave the person feeling more positive about the interaction you have had.
Adults also need to feel valued, so good listening skills are key to effective communication and allowing the other person time to answer before you start talking again, trying to guess what the other person is trying to say may make them irritated and have a negative effect on the communication.
Effective communication isn't just achieved by verbally expressing yourself, it can also be through text message by using picture messages in the conversation to set the mood and make it clearer what you are trying to say.
For example if you were being sarcastic, the tone in your voice may change whereas over text, a picture message would make it clearer. Body language plays an important part, for example folded arms can indicate you are being defensive and are not open to suggestions, whereas slouching, hands on hips, rolling of eyes and huffing can seem rude and disrespectful.
Touching is a very important part of communication. It is important that the client gives permission for you to touch them and not to enter their personal space as this may make them feel uncomfortable and make them withdraw from communication.
Gestures are a large part of communication as we wave to greet someone and also use our hands when arguing or speaking energetically. We express ourselves with gestures on a day to day basis however they are normally without thinking. It is important to alter our gestures with different circumstances so it helps to set the tone of the conversation.
Personal space during communicating differs depending on the situation and the closeness of the relationship. You can use physical space to communicate many different nonverbal messages, including signals of intimacy and affection or aggression and dominance.
When communicating with different individuals you will need to adapt your approach. When speaking to an elderly client you may need to rise you voice but ensure you are not doing it in an aggressive way, so that you still have a calm tone but are speaking louder so that they can hear you.
If you do not ensure you have a soft tone, the client may feel like you are angry at them and may decline help and communication with you.
In domiciliary care work this is especially important are we are entering individuals homes. Depeneding on the relationship, the way you speak or contact may be formal or informal.
If it is a service user than you have just met, you would adjust the way you speak to them.
Some individuals are very affectionate and may want a cuddle or kiss on the cheek whereas some other clients may be the opposite and formal wanting no affectionate contact, 2. A response during communication is needed for the communication to take place.
If someone is talking to you and you are not responding, it is difficult for communication to take place.Unit Principles of communication in adult social care settings Outcome 1 understand why effective communication is important in adult social care settings Identify the different reasons people communicate.
Communication is a big factor when it comes to finding out key. Unit Principles of communication in adult social care settings Outcome 1 Understand why effective communication is important in adult social care settings People communicate for a variety of different reasons.
These can be to express our desires and wishes or express our emotions. Assignment Principles of communication in adult social care settings Task A Question and Answers Ai Identify four different reasons why people communicate.
Unit Principles of communication in adult social care settings Outcome 1 Understand why effective communication is important in adult social care settings Identify the . Unit 1: Principles of Communication in Adult Social Care Settings Identify different reasons why people communicate.
People communicate for different reasons, to portray their feelings, emotions, pain, opinions, etc/5(1). Unit Principles of communication in adult social care settings Learning outcomes and assessment criteria Outcome 1 Understand why effective communication is.